Blog

Category
Announcements
CMMS
Compliance & Control
Enterprise Asset Management
Facility Management
Fleet
Operations & Maintenance
Product Updates

Operations & Maintenance

6 Different Approaches To Equipment Maintenance Schedule

There is no denying that regular maintenance of your assets is important. After all, it prevents breakdowns and keeps productivity high, contributing to the overall success of your facility. But we’re here to argue that the way you approach the task of scheduling maintenance is what can truly make or break your operations. In this […]

There is no denying that regular maintenance of your assets is important. After all, it prevents breakdowns and keeps productivity high, contributing to the overall success of your facility. But we’re here to argue that the way you approach the task of scheduling maintenance is what can truly make or break your operations. In this article, we’re exploring six different approaches to this important process, comparing them, and sharing some actionable tips on how to make the most of each. Let’s get right into it. Time-Based Scheduling One of the most straightforward approaches to maintenance is scheduling it at regular, predetermined time intervals, regardless of the asset’s condition or usage. Time-based maintenance (TBM), also known as periodic maintenance, can seem appealing because it is predictable and easy to plan and schedule. All you have to do is check manufacturer recommendations, put maintenance tasks into the schedule every X days, weeks, or months, and you’re done. And even if the equipment is in good mechanical health and doesn’t need any maintenance, it’s better to be safe than sorry, right? Well, not exactly. Despite the convenient nature of TBM scheduling, this rigid approach isn’t always the best choice. For starters, it can lead to over-maintenance of assets, which can cause more harm than good. Charles Rogers, a Senior Software Implementation Consultant at Fiix, agrees. Illustration: WorkTrek / Quote: Fiix Performing maintenance on your assets for no reason other than “it says so in the schedule” can lead to a range of consequences, including: increased maintenance costs, unnecessary downtime, faster asset depreciation, and waste of your technicians’ time. And you certainly don’t want any of that. However, just as it can push you to conduct maintenance more often than necessary, time-based maintenance scheduling can result in maintenance activities that need to be more frequent. For example, let’s say you schedule centrifugal pumps for inspection and maintenance every six months because they’re new, and you feel more frequent checks are unnecessary. Since your technicians are sticking to this time-based schedule and looking at the pumps less frequently than recommended, missing the warning signs that something’s wrong with them becomes all too easy. At this point, you might be thinking that TBM scheduling is no good and that you might be better off opting for a different approach altogether. But Erik Hupjé, Founder and Managing Director of Reliability Academy, believes you can make it work. This maintenance and reliability expert with over 20 years of experience says that time-based maintenance is best used for equipment whose failure is age-related. Illustration: WorkTrek / Quote: LinkedIn In other words, TBM is a solid choice for equipment whose failure patterns are predictable. For instance, Hupjé explains, it’s only natural for equipment nearing the end of its useful life to experience a higher likelihood of failure. Therefore, scheduling maintenance at regular intervals for such equipment might be just what you need. But you don’t have to stop there. TBM scheduling also works for equipment with predictable usage patterns. Think about the equipment running for the same number of hours daily or at the same speed and frequency. Such assets will experience more predictable wear and tear thanks to this consistency. So if you opt for the time-based approach to maintenance scheduling for some of your equipment, don’t just blindly follow manufacturer recommendations or your discernment. Make sure to combine both, and you’re bound to make the most of it. Meter-Based Scheduling If you feel like the time-based approach is too limiting and somewhat risky, a good alternative to consider is meter-based maintenance scheduling. Rather than basing the frequency of maintenance tasks on strict time intervals, this approach requires you to track your equipment usage and schedule maintenance accordingly. As such, it is more flexible than TBM but also more complex to set up and schedule. Meter-based scheduling is based on defining usage metrics, such as the number of operating hours or cycle counts, and scheduling maintenance once that predefined usage threshold has been met. Source: WorkTrek However, just like time-based scheduling, this usage-based approach doesn’t consider the asset's condition at the time of scheduled maintenance. So how is meter-based scheduling any different, then? Well, it requires you to look at your own usage data to set and adjust a metric threshold that accurately reflects when maintenance is truly needed. Simply put, while it doesn’t directly account for the asset's condition, meter-based scheduling lets you observe metrics that correlate with the asset's wear and tear. Sticking with our centrifugal pump example, let’s say you’ve noticed that its bearings require lubrication about every 2,000 operating hours. If the pump runs 24/7, it will take almost three months to reach that number of operating hours, but if you use it occasionally, it might take six months or more. Time-based scheduling doesn’t account for this, so it would likely have you over-maintaining the pump and wasting resources. Therefore, meter-based scheduling allows you to respond to the changing needs of your assets more accurately. However, it also requires you to monitor the usage metrics of your assets actively. And you’ll agree doing this manually can be pretty time-consuming and resource-intensive. Luckily, with a maintenance management solution such as our WorkTrek, you can automate at least a part of this process. Source: WorkTrek All you need to do is enter your assets into the system and determine the thresholds at which maintenance should be initiated. Setting this up in WorkTrek is incredibly easy—you simply need to fill out the required fields, as shown below. Source: WorkTrek Then, once the threshold you have set has been reached, you update this information in the system, and WorkTrek will automatically generate a work order, setting the maintenance process in motion. Overall, if you’re working with equipment whose wear patterns can be determined based on meter readings, this type of scheduling could be a good approach for you to follow. Condition-Based Scheduling Another approach to maintenance scheduling that you might want to consider is condition-based maintenance scheduling, also known as CBM scheduling. As its name suggests, this proactive approach is based on real-time monitoring of your equipment’s condition and performance. We could say that CBM is an upgraded version of meter-based maintenance because it tracks health indicators in real time, triggering maintenance as soon as deterioration begins, regardless of usage or time. This makes CBM a good choice if you’re looking to maximize your machines’ uptime and prevent unnecessary maintenance costs at your facility. Yet, it’s a much less popular approach to maintenance scheduling than preventive and reactive maintenance, according to the MaintainX 2024 State of Industrial Maintenance Report. Illustration: WorkTrek / Data: MaintainX Why is this the case? It could be that condition-based maintenance is less predictable than time- and meter-based options that follow a strict schedule. On top of that, it is more complex to implement and manage, as it requires you to continuously collect real-time data using different types of analyses, such as: Vibration Analysis Analyzes the vibration patterns of equipment to detect issues like imbalances, misalignment, and bearing failures. Infrared Analysis (Thermography) Uses thermal imagers to identify abnormal heat patterns that can indicate electrical faults, misaligned components, or friction in mechanical systems. Oil Analysis Monitors the properties of oil fluid, like viscosity and acid levels, and detects the presence of contaminants, wear particles, and chemical degradation. Ultrasonic Analysis Detects high-frequency sounds and converts them into digital and audio data to identify issues that emit high-frequency noise, like leaks, electrical discharges, and mechanical anomalies. Electrical Analysis Measures the current in the circuit using clamp-on ammeters and detects whether a piece of equipment is receiving a normal amount of electricity. Pressure Analysis Monitors pressure levels to check for leaks, blockages, and structural integrity in pressurized systems.   As you can see, there are quite a few things to track if you want to properly monitor the mechanical health of your assets and schedule maintenance accordingly. However, we’d say it’s worth the effort. This certainly was the case for Končar, an industrial and electrical engineering company that decided to implement condition-based monitoring to protect its critical production motors. They gained insight into all the critical parameters, from vibrations and speed of rotation to temperature levels. Illustration: WorkTrek / Quote: Končar This approach made it possible for them to schedule maintenance based on the actual condition of the equipment rather than on the assumption that wear and tear would occur after a specific amount of time or usage. And the good news is that it can do the same for you, too. Scheduling by Data-Based Predictions The following method on our list relies on data-based prediction to schedule equipment maintenance. In other words, predictive maintenance. With data gradually becoming the backbone of successful plants and facilities, this maintenance management approach is gaining traction. In fact, according to the MaintainX report we mentioned earlier, it’s the third most commonly used maintenance program, with 30% of facilities utilizing it. Why? Well, the Maintenance Supervisor at Cintas, a company that provides uniforms, facility services, and safety products, believes scheduling maintenance using data-based predictions helps facilities stay ahead of equipment issues. Illustration: WorkTrek / Quote: MaintainX In a way, predictive maintenance goes a step further than condition-based maintenance. Aside from using condition-based diagnostics, the predictive maintenance approach relies on historical and real-time data and machine learning algorithms to predict potential failures. So, while CBM tells you that maintenance is needed, predictive maintenance predicts when it may be needed. Freddie Coertze, National IoT Business Manager for ifm Australia, explains why he advocates for predictive maintenance over CBM: “Condition monitoring with vibration analysis is simply not enough – by the time vibration has started, it’s often already too late to intervene and save the machine. To protect your assets, you need to predict.” But predictive maintenance doesn’t just protect your assets and prevent minor hiccups from turning into serious issues. It also increases productivity and reduces breakdowns, maintenance planning time, and maintenance costs, reports Deloitte. Illustration: WorkTrek / Data: Deloitte These numbers show that predictive maintenance carries a lot of potential advantages for industrial facilities. While its implementation can be more demanding due to the sheer amount of components it requires—from IoT devices and sensors to CMMS and data collection systems—the long-term benefits you can reap make predictive maintenance scheduling an approach worth considering. Criticality-Based Scheduling The criticality-based approach to maintenance scheduling prioritizes maintenance tasks in a way where the most critical equipment is taken care of first. But how do you determine which equipment needs to receive maintenance first? And how do you decide which assets’ failure poses a greater risk to your operations? Well, that is where criticality analysis comes in. Illustration: WorkTrek / Quote: UpKeep This analysis will help you assess how significant each piece of equipment is for your organizational objectives and how big of an impact its failure would have on your operations. To successfully conduct it, you first need to assemble a cross-functional team to help you develop an equipment criticality assessment matrix. Its purpose is to help you visualize and rank your equipment’s criticality, making prioritizing its maintenance easier. For starters, you want input from those within the organization affected by equipment failures—from maintenance engineers and operations managers to maintenance technicians. From there, you’ll need to compile a list of all the equipment that needs to be assessed and then agree on criticality ranking criteria. These can include factors like the age and condition of the asset, its impact on the operations, the safety risks it carries, and the impact made by its downtime. You then need to define how severe the consequence of failure is for each asset. Lastly, you need to agree on how likely each piece of equipment will fail within a specified timeframe. When you put all of these elements together, you’ll end up with a criticality assessment matrix such as the one you can see below. Source: Click Maint Using this systematic approach, you can confidently create a maintenance schedule that addresses the most urgent equipment inspections and fixes first. This, in turn, keeps your operations running smoothly and helps you mitigate the safety risks of faulty equipment. Scheduling Around Seasonality The final approach we’re going to cover today focuses on scheduling maintenance activities around seasons. The idea behind it is to schedule maintenance tasks in alignment with the seasonal variations in equipment use. Why? Because, by scheduling maintenance of specific assets during lower activity seasons, you can ensure that there are minimal to no disruptions to your operations during peak seasons. Let’s take HVAC maintenance, for example. Given that the usage of HVAC systems is increased during the summer and winter months, it comes as no surprise that many choose to schedule their maintenance during spring and fall. Marcin Bizewski, Operations Director at Sescom Facility Management, explains why this is the case. Illustration: WorkTrek / Quote: Sescom Because scheduling around seasonality proactively addresses potential issues before they get the opportunity to happen, the risk of failures during peak usage season is decreased significantly. Can you imagine working in 100°F heat just because you didn’t schedule a technician to look at the HVAC system in the springtime? And we don’t even have to mention the fact that, if the unit breaks down, repairing or completely replacing it will cost you much more than a slot in the schedule for its maintenance would have. So, don’t underestimate the power of scheduling maintenance of some of your assets based on seasonal changes. For that, use your CMMS to plan and schedule them for a checkup ahead of time. You can even create a checklist for seasonal maintenance tasks so that the technician performing them knows precisely which steps they need to follow, season after season. Source: WorkTrek Overall, scheduling particular maintenance activities based on seasonality is a great way to complement the other approaches to maintenance scheduling used at your facility. Conclusion And there you have it - six approaches you can choose from when deciding how and when you should schedule maintenance tasks for your equipment! While having this many options might seem overwhelming at first glance, this variety can help you improve your maintenance planning and scheduling. You don’t have to opt for just one of these approaches. Instead, you can weigh the pros and cons of each and assess which equipment would benefit the most from each method. Don’t forget to optimize the whole process using a CMMS, as this kind of solution will be your biggest ally in keeping your maintenance activities on track.

Operations & Maintenance

What is Mean Time to Acknowledge (MTTA)

Mean Time to Acknowledge (MTTA) is a key metric used in incident management. It measures how long a team will respond after an alert is sent out. MTTA is calculated by dividing the total time to acknowledge all incidents by the number of incidents over a set period. MTTA helps organizations track their response speed to issues. A low MTTA shows that a team is quick to act when problems arise. This can lead to faster problem-solving and less downtime for systems and services. Source: WorkTrek Tracking MTTA can point out areas where a team needs to improve. It can show if there are delays in noticing or responding to alerts. By working to lower MTTA, companies can boost their overall incident management process. This often results in better service for customers and fewer long-lasting issues. Listen to a Podcast on MTTA Understanding Mean Time to Acknowledge (MTTA) https://www.youtube.com/watch?v=YBwSnc27tdM Mean Time to Acknowledge (MTTA) is a key metric used in incident management. It measures the average time between an alert being issued and a team response. MTTA helps track how quickly organizations react to incidents. A lower MTTA indicates faster response times, which are generally better for resolving issues promptly. To calculate MTTA, teams add the total time to acknowledge all incidents. They then divide this by the number of incidents over a set period. For example: 10 incidents 40 minutes total acknowledgement time MTTA = 40 minutes ÷ 10 incidents = 4 minutes Source: WorkTrek Incident management teams use MTTA to evaluate their performance. It helps identify areas for improvement in alert response processes. A good MTTA varies by industry and incident type. Some common ways to improve MTTA include: Automating alert systems Prioritizing critical alerts Training staff on quick response procedures Implementing clear escalation policies By tracking and optimizing MTTA, organizations can enhance their incident management capabilities. This leads to faster problem resolution and improved service quality. The Role of MTTA in Incident Management MTTA helps teams respond faster to issues. It measures how quickly incidents are noticed and addressed. Defining Incident Response Incident response is how teams handle problems that pop up. It starts when an alert sounds, and the clock begins ticking as soon as the alert sounds. MTTA measures the time from alert to when someone says, "I'm on it." A quick MTTA shows the team is on the ball, ready to jump into action when needed. Illustration: WorkTrek / Quote: incident.io Good incident response means: • Watching for alerts • Noticing problems fast • Getting the right people involved Teams use tools to track MTTA. These tools help them see how well they're doing. The Importance of Quick Acknowledgement Fast acknowledgment is key for solving problems quickly. When teams react fast, they can fix issues before they get worse. Quick responses help in many ways: • Keep customers happy • Prevent big outages • Save money Reliability improves when MTTA is low. It shows that the team is always ready, and customers feel taken care of when problems are spotted quickly. Illustration: WorkTrek / Quote: Splunk Incident response teams use MTTA to get better. They look at their numbers and find ways to speed up. Sometimes this means: • Better alert systems • More staff on call • Clearer response plans A low MTTA helps teams prioritize. They know which issues need attention first. Related Time-Based Metrics Source: WorkTrek Time-based metrics help measure system reliability and team performance. They provide insights into how quickly issues are resolved and how often they occur. Mean Time to Failure (MTTF) MTTF measures the average time a system operates before failing. It's used for non-repairable items that are replaced after failure. MTTF is calculated by dividing the total operating time by the number of failures. A higher MTTF indicates better reliability. For example, if a light bulb lasts 1000 hours before burning out, its MTTF is 1000 hours. MTTF helps predict when components might fail. This allows for proactive maintenance and replacement. Mean Time to Recovery (MTTR) MTTR tracks the average time to fix an issue and restore service. It includes the entire process from detection to resolution. MTTR is calculated by adding up all recovery times and dividing by the number of incidents. A lower MTTR shows faster problem-solving and better incident management. It's a key metric for measuring team efficiency. MTTR can be improved by: Automating alert systems Creating clear incident response plans Providing staff with proper tools and training Mean Time Between Failures (MTBF) MTBF measures the average time between system failures. It's used for repairable items that can be fixed and returned to service. Illustration: WorkTrek / Quote: intelliarts MTBF is calculated by dividing total operating time by the number of failures over a set period. A higher MTBF indicates better system reliability and stability. It helps predict how often maintenance might be needed. MTBF can be improved by: Regular system maintenance Identifying and fixing recurring issues Using high-quality components MTBF is often used alongside MTTR to get a full picture of system performance. Influencing Factors on MTTA Performance Several key elements impact how quickly teams can acknowledge incidents. These factors shape an organization's ability to respond promptly and effectively to issues as they arise. Incident Detection and Alerting Effective incident detection plays a crucial role in MTTA performance. Reliable monitoring systems help teams spot problems early. Alert quality is vital. Clear, actionable alerts help teams understand issues quickly, while noisy or vague alerts can slow response times. Prioritization is key. Critical incidents should trigger immediate notifications. Less urgent issues can be handled later. Proper alert routing ensures the right people are notified, preventing delays caused by alerts going to the wrong team members. Communication and Collaboration Strong communication channels speed up incident acknowledgment. Teams need easy ways to share information and updates. Clear escalation procedures help route incidents to the right people. This prevents bottlenecks in the response process. Illustration: WorkTrek / Data: firstup Collaboration tools enable quick discussions and decision-making. Chat apps and video calls can bring teams together fast. Regular training helps staff recognize and respond to alerts efficiently. This builds the skills needed for quick acknowledgment. Automation and Tools Automation tools and CMMS software can significantly reduce MTTA. They can handle routine tasks and speed up human responses. Source: WorkTrek Incident management platforms centralize information and streamline workflows. This helps teams work more efficiently. Auto-acknowledgment systems can handle simple issues without human input. This frees up staff for more complex problems. Integration between tools is crucial. When systems work together smoothly, teams can respond faster. AI and machine learning can help predict and prevent incidents. This proactive approach can reduce the number of alerts teams face. Improving MTTA in Your Organization Reducing the Mean Time to Acknowledgement (MTTA) requires a multifaceted approach. Organizations can implement strategies to speed up incident response and boost efficiency. Incident Prioritization Strategies Prioritizing incidents is key to lowering MTTA. Set up a system to rank issues based on their impact and urgency. Use automation to flag critical problems. Create clear guidelines for each priority level. This helps teams quickly assess and respond to alerts. Consider these factors when prioritizing: Number of affected users Business impact Potential data loss Security risks Regularly review and update your prioritization system. This ensures it stays relevant as your organization grows and changes. Effective Alert Management Good alert management is crucial for improving MTTA. Set up alerts that are clear, actionable, and relevant. Use these tips to enhance your alert system: Reduce alert noise by eliminating false positives Group related alerts to avoid alert fatigue Include context in alerts to help diagnose issues faster Set up escalation policies for unanswered alerts Implement a centralized alert management tool. This gives teams a single view of all incidents, making tracking and responding quickly easier. Training and Knowledge Sharing Invest in ongoing training for your incident response team. This builds their skills and confidence, leading to faster acknowledgment times. Create a knowledge base with: Common issues and their solutions Troubleshooting guides Escalation procedures Illustration: WorkTrek / Data: Helpjuice Encourage team members to share their experiences. Hold regular debriefs after major incidents to discuss what went well and areas for improvement. Use simulations to practice handling different types of incidents. This helps teams stay prepared and respond more efficiently when real issues arise. The Impact of MTTA on Key Organizational Outcomes MTTA affects several crucial areas of business performance. It influences customer relationships, operational efficiency, and equipment maintenance practices. Customer Satisfaction and Trust Mean Time to Acknowledge (MTTA) directly impacts customers' perception of a company's service quality. Quick acknowledgment of issues shows customers their concerns are heard and valued. Faster MTTA leads to higher customer satisfaction scores. Customers feel respected when their problems get swift attention. This builds trust and loyalty over time. Illustration: WorkTrek / Quote: Forrester Slow MTTA, on the other hand, can frustrate customers. They may feel ignored or unimportant. This can damage relationships and lead to customer churn. Companies with low MTTA often see better reviews and more positive word-of-mouth. Customers appreciate responsive service and are more likely to recommend such businesses to others. Operational Efficiency and Performance MTTA is a key metric for evaluating incident management teams. It shows how quickly teams spot and respond to issues. Lower MTTA often means faster problem resolution. When teams acknowledge issues quickly, they can start working on fixes sooner, leading to less downtime and better system reliability. Efficient MTTA processes help maintain high uptime. Systems stay operational for longer periods, boosting overall performance. Teams with good MTTA tend to be more proactive. They catch small issues before they become big problems, which saves time and resources in the long run. Preventive Maintenance and Lifespan MTTA plays a role in effective preventive maintenance strategies. Quick acknowledgment of minor issues helps prevent major breakdowns. Low MTTA allows maintenance teams to address problems early, extending the lifespan of equipment and systems. Regular, timely maintenance based on quick issue detection keeps assets in good condition. Illustration: WorkTrek / Data: FMX Companies with efficient MTTA often see lower repair costs. By catching problems early, they avoid expensive emergency repairs or replacements. Good MTTA practices contribute to better resource planning. Maintenance teams can schedule work more effectively when they know about issues promptly. Developing an Effective MTTA Strategy A strong MTTA strategy can boost incident response and cut downtime. It relies on clear procedures and smart technology use. Establishing Clear Procedures and Expectations Clear rules help teams respond faster to issues. Set up a system to rank incidents by their urgency. This helps staff know which problems need attention first.                                                                                                                                                                                                                             Illustration: WorkTrek / Quote: Business News Daily Create a list of who to call for different types of incidents. Make sure everyone knows their role when an alert comes in. Train staff regularly on these procedures. Set goals for how quickly alerts should be answered. These goals can be part of service level agreements (SLAs). Track if teams meet these goals and use the data to improve. Good communication is key. Have a plan for how teams will talk to each other during an incident. This can include chat tools or phone trees. Leveraging Technology and Innovation The right tools can speed up alert response times. Use a system that sends alerts to the right people right away. Look for one that works on phones and computers. Automate where you can. Set up rules to sort alerts by type and send them to the right team. This reduces human error and saves time. Use data to get better. Track key performance indicators (KPIs) like MTTA and mean time to repair. Look at these numbers often to see where you can improve. Consider AI tools that can predict issues before they happen. These can help teams be ready to act quickly when problems arise. Test your systems regularly. Run drills to ensure everything works as it should. This will help you identify weak spots in your process. Conclusion Mean Time to Acknowledge (MTTA) is a key metric for maintenance organizations. It measures how quickly organizations respond to alerts and incidents. MTTA tracks the average time between when an alert is created and when someone acknowledges it. A low MTTA indicates fast response times, while a high MTTA suggests delays. Ultimately, a lower MTTA leads to faster incident resolution. This helps minimize downtime and reduce the impact of security threats or system issues.
Hands spraying a machine part

Operations & Maintenance

What is MTTR

MTTR stands for Mean Time to Repair. It's a key metric to measure how quickly systems can be fixed after breaking down. MTTR helps companies understand and improve their reliability and availability. When equipment fails, it costs time and money. A low MTTR shows that repairs happen fast. This means less downtime and happier customers.         Source: WorkTrek Companies track MTTR to spot problems and improve their repair processes. MTTR helps identify areas for improvement in repair procedures. It can reveal if teams need more training or better tools. Tracking MTTR over time shows if maintenance strategies are working. MTTR applies to many systems, such as factory machines, computer networks, and software. By focusing on MTTR, businesses can boost their efficiency and stay competitive. [ez-toc] Calculating MTTR https://www.youtube.com/watch?v=Bs0G7CpAm-Y The MTTR formula is: MTTR = Total Repair Time / Number of Repairs                                                                                                                                                                                                       Source: WorkTrek This calculation gives the average time it takes to fix an issue. To use this formula, add up all the repair times for a set period. Then divide by the number of repairs done in that time. For example, if a company had five repairs that took 2, 3, 1, 4, and 5 hours: Total Repair Time = 15 hours Number of Repairs = 5 MTTR = 15 / 5 = 3 hours Listen to a Podcast on MTTR Components of MTTR MTTR includes several stages in the repair process: Detection: Identifying that a failure has occurred Diagnosis: Finding the cause of the problem Repair: Fixing the issue Testing: Ensuring the system works correctly The clock starts when a failure is detected and stops when the system is back online. MTTR doesn't include time spent waiting for parts or technicians.   Illustration: WorkTrek/ Quote: Splunk Factors that can affect MTTR: Skill level of maintenance staff Availability of spare parts Quality of diagnostic tools Complexity of the system Reducing any of these factors can help lower MTTR and improve system reliability. MTTR vs. Other Metrics https://www.youtube.com/watch?v=OSnBQraYlkA MTTR is one of several metrics used to measure system performance. It works alongside other important measures: MTBF (Mean Time Between Failures): The average time between system failures MTTF (Mean Time to Failure): The average time until a system fails Availability: The percentage of time a system is operational MTTR + MTBF = MTTO (Mean Time to Operations) This formula shows how MTTR and MTBF work together to measure total downtime. A low MTTR combined with a high MTBF indicates a reliable system with quick repairs. While MTTR focuses on repair time, MTBF and MTTF look at the frequency of failures. These metrics give a complete picture of system reliability and maintenance effectiveness. Collecting Performance Data Good data collection is key for accurate MTTR. Companies need to track: Start and end times of each repair Type of equipment or system repaired Cause of the breakdown Steps taken to fix the issue Illustration: WorkTrek/ Quote: Forbes Using software like a CMMS system to log this info can make data collection more accessible and precise. Training staff on proper data entry is important to ensure correct calculations. Regular reviews of repair logs can help spot trends and areas for improvement. Benchmarking Against Industry Standards Comparing MTTR to industry standards helps businesses gauge their performance. Steps for benchmarking include: Find reliable sources for industry data Compare MTTR to similar companies Look at top performers in the field Set goals based on these comparisons Illustration: WorkTrek/ Quote: ReliablePlant Company size, equipment type, and operating conditions can affect MTTR. When benchmarking, aim to match these factors. Regular benchmarking can drive continuous improvement in maintenance processes. Maintenance Strategies to Improve MTTR Companies can use several key strategies to reduce their Mean Time to Repair (MTTR). These approaches focus on preventing issues, using data to predict problems, and improving maintenance team skills. Preventive Maintenance Preventive maintenance helps catch problems early. Fixing small issues before they become big ones can lower MTTR.                                                                                                                                                                                             Illustration: WorkTrek / Data: Gecko Regular checks and part replacements are key. For example, a factory might change machine oil every month. This stops breakdowns from happening in the first place. Keeping good records is also important. Teams can track when parts were last replaced, which helps them better plan future maintenance. Predictive Maintenance and Analytics Predictive maintenance uses data to spot problems before they happen. This can significantly cut down MTTR.         Illustration: WorkTrek / Data: Bolt Data Sensors on machines collect data constantly. Special software analyzes this data to find patterns, which can indicate when a machine might break soon. For instance, a sensor might notice a motor running hotter than normal. The team can then fix it before it fails completely, saving time and money. Machine learning helps make these predictions more accurate over time. As the system collects more data, it gets better at spotting issues early. Maintenance Teams and Training Well-trained teams can fix problems faster. This directly improves MTTR. Regular training keeps staff up-to-date on new tech and methods. For example, teams might learn about new diagnostic tools every few months. Illustration: WorkTrek/ Data: Shortlister Creating detailed repair guides helps too. These step-by-step instructions make repairs quicker and more consistent. Encouraging knowledge sharing among team members is vital. Experienced staff can teach newer members tricks they've learned. This spreads skills across the whole team. Tracking and Responding to Incidents Effective incident management involves several key steps to minimize downtime and restore services quickly. These include setting up a framework, measuring response times, and finding the root causes of problems. Incident Management Framework Illustration: WorkTrek/ Quote: Cyberday A solid incident management framework helps teams handle issues smoothly. This framework outlines roles, steps, and tools for dealing with problems. It typically includes: • Incident detection and logging • Prioritization based on impact • Escalation to the right team members • Communication channels for updates The framework should be clear and easy to follow. Regular drills help teams practice their roles and improve their skills. Mean Time to Acknowledge and Respond Quick response is crucial for solving problems fast. Two key metrics track this: Mean Time to Acknowledge (MTTA): How long it takes to notice an issue Mean Time to Respond (MTTR): How long before work starts on fixing it Teams aim to keep these times short. Automated alerts and on-call schedules can help. Tracking these metrics over time shows if a team is getting faster or slower at handling issues. Root Cause Analysis After fixing an incident, it's important to find out why it happened. Root cause analysis digs deep into the problem. It looks for the main reason, not just surface symptoms. Steps in root cause analysis include: Gather data about the incident Identify possible causes Test each cause to find the real one Suggest ways to prevent similar issues This process helps stop the same problems from happening again. It also shows patterns that might point to bigger issues in systems or processes. Improving Customer and User Experience Reducing MTTR improves customer satisfaction and user experience. Fast problem resolution helps businesses meet service-level agreements and minimize disruption. Aligning MTTR with User Expectations Users expect quick issue resolution. Companies should set MTTR goals that match customer needs. Short MTTR targets work for critical systems, while longer targets may suit less vital services. Illustration: WorkTrek/ Quote: XM Experience Management Businesses can survey users to understand their expectations. This data helps set realistic MTTR goals. Companies should also educate users on typical resolution times. Clear communication prevents frustration. Regular MTTR reviews ensure goals stay relevant. As technology changes, so do user needs. Keeping MTTR targets current helps maintain customer happiness. Communication and Transparency Illustration: WorkTrek/ Data: Deputy Open communication during incidents builds trust. Users appreciate updates, even if issues aren't fixed yet. Clear, timely messages show the company cares. Status pages provide real-time information on service health. They let users check problems without contacting support, saving time for both customers and staff. Sharing post-mortems after incidents demonstrates accountability. These reports explain what went wrong and how to prevent future issues. They show users that the company learns from mistakes. Minimizing Business Impact Fast MTTR reduces downtime costs. It limits lost productivity and revenue. Quick fixes also prevent damage to brand reputation. To minimize impact, companies can: Use redundant systems Create detailed incident response plans Train staff on fast problem-solving Prioritizing high-impact issues helps, too. Fixing problems that affect many users first improves overall satisfaction. Companies should track downtime costs. This data shows the value of reducing MTTR. It can justify investments in better tools or training.

Compliance & Control

What is Mean Time to Failure – MTTF

MTTF stands for Mean Time to Failure. Engineers and manufacturers use it as a key measure of product reliability. It tells us how long a product or system will likely work before breaking down. This metric helps companies plan maintenance and set customer expectations. A higher MTTF usually means a more reliable product. For example, a light bulb with an MTTF of 1,000 hours is expected to last longer than one with an MTTF of 500 hours. MTTF applies to items that can't be fixed once they fail. A measure called Mean Time Between Failures (MTBF) is used instead for things that can be repaired. Both help businesses make better products and keep customers happy. Calculating MTTF To find MTTF, divide the total hours of operation by the number of failures. The formula is: MTTF = Total Operating Hours / Number of Failures Source: WorkTrek For example, if 100 light bulbs run for 1000 hours total and 10 fail: MTTF = 1000 hours / 10 failures = 100 hours This means each bulb is expected to last about 100 hours on average. Testing many units over time gives more accurate MTTF values. Longer test periods often lead to better estimates. MTTF vs. MTBF MTTF and MTBF are similar but have key differences: MTTF: Used for non-repairable items MTBF: Used for repairable systems MTBF includes repair time, while MTTF does not. MTBF is often higher than MTTF for similar items. Here's a comparison chart: Source: WorkTrek Both metrics help predict reliability, but they're used for different types of systems. Listen to a Podcast on MTTF Application in Industries MTTF plays a crucial role in various industries. It helps organizations optimize their operations and minimize disruptions. Manufacturing and Production Many factories use MTTF to schedule planned maintenance. This reduces unexpected downtime on production lines and helps keep productivity high. Some companies use MTTF to decide when to replace old equipment. They compare the MTTF of aging machines to newer models, which helps them make smart upgrades. MTTF also guides asset management strategies. It helps firms decide which machines need the most attention, ensuring critical assets get proper care. Software and DevOps MTTF is a useful DevOps metric in software. It measures how long systems run without crashes or errors. Teams use MTTF to track system stability over time. A rising MTTF often means fewer bugs and better code quality. MTTF helps with incident management, too. It shows how often significant issues pop up. This data can guide efforts to improve system reliability. Some teams use tools like Jira Service Management to track MTTF. These tools help spot trends and set goals for system uptime. MTTF can also highlight areas that need more testing or redesign. This helps teams focus their efforts where they'll have the most significant impact. Components of MTTF MTTF depends on the quality and durability of individual parts. Reliable components and proper maintenance are key to maximizing system uptime. Importance of Reliable Components Critical components like engines, fan belts, and wheels impact overall MTTF. High-quality parts last longer and break down less often, reducing repair costs and downtime. Designers focus on making durable components. They use strong materials and smart designs to help parts withstand wear and tear. Reliable components lead to better system performance and, in many cases, boost safety. Sturdy brakes on a car can prevent accidents. Lifecycle of Components Every part has an average lifespan. Some may last for years, while others need frequent replacement. Knowing these lifespans helps plan maintenance. Regular checks can catch issues early, preventing sudden failures. Replacing parts before they break is called preventive maintenance. Some components wear out faster than others. Fan belts and tires often need replacement sooner than engines. Tracking part lifecycles helps predict when to order replacements. Proper care can extend component life. This might include regular cleaning or lubrication. Following manufacturer guidelines is important for maximizing part longevity. Maintenance Strategies Effective maintenance strategies help organizations improve equipment reliability and reduce downtime. These approaches focus on preventing failures and tracking performance metrics. Proactive vs Reactive Maintenance Proactive maintenance aims to prevent equipment failures before they happen. It includes scheduled inspections, part replacements, and upgrades. This approach can extend asset lifespans and cut repair costs. Reactive maintenance only fixes equipment after it breaks down. While it may seem cheaper upfront, it often leads to more expensive repairs and longer downtimes. Source: WorkTrek Most companies use a mix of both strategies. They focus proactive efforts on critical assets while handling less important items reactively. Maintenance Metrics and KPIs Maintenance teams use key performance indicators (KPIs) to measure their effectiveness. Common metrics include: Mean Time Between Failures (MTBF) Mean Time To Repair (MTTR) Overall Equipment Effectiveness (OEE) Source: WorkTrek These KPIs help track equipment reliability, repair speed, and production efficiency. Teams can use them to spot trends and make data-driven decisions. Benchmarking against industry standards lets organizations see how they compare to peers. This can reveal areas for improvement in their maintenance programs. CMMS software often helps collect and analyze these metrics automatically. This makes it easier for teams to monitor performance and adjust their strategies as needed. MTTF and Business Impact MTTF affects a company's bottom line and customer relationships. It plays a key role in managing downtime and costs. Implications on Customer Satisfaction MTTF directly impacts customer satisfaction. Frequent failures lead to unhappy customers and lost business. Companies with high MTTF have fewer outages and more reliable products. Illustration: WorkTrek / Quote: Hubspot Customers expect products to work without issues. Long periods between failures build trust and loyalty. This leads to positive reviews and word-of-mouth referrals. On the flip side, low MTTF causes frustration. Customers may switch to competitors if they face too many problems. Businesses need to track MTTF as a key metric for customer happiness. Cost Implications MTTF has big effects on a company's costs. Higher MTTF means less money spent on repairs and replacements. It also reduces the need for customer support staff. Low MTTF leads to more frequent repairs, which increases labor and parts costs and can result in costly downtime for critical systems. Here's a simple breakdown of MTTF cost impacts: High MTTF: Lower repair costs, less downtime Low MTTF: Higher repair costs, more downtime Smart companies invest in improving MTTF. This often leads to long-term cost savings. It's a key part of running a cost-effective business. Enhancing MTTF Companies can take steps to improve their products' Mean Time To Failure. This leads to better reliability and customer satisfaction. Root Cause Analysis Illustration: WorkTrek / Quote: Harvard Business School Online Root cause analysis helps find the source of failures. Engineers look at broken products to spot weak points. They might use tools like fault tree analysis or fishbone diagrams. Testing plays a significant role, too. Products go through stress tests to find breaking points. This data helps make better designs. Engineers also check how people use products in real life. Sometimes, customers use items in unexpected ways. This info leads to more robust designs. Investment in Quality and Design Investing in quality pays off. Better materials often last longer, and stronger parts can handle more wear and tear. Smart design choices boost reliability, too. Simple designs with fewer parts often break less, and backup systems can keep products working even if one part fails. Companies can also focus on making products easy to fix. This might mean using standard parts or making repair guides. When fixes are simple, products stay helpful longer. Training workers well is key for quality. Skilled staff catch more issues before products leave the factory. Modern Tools and Technologies New tech improves MTTF tracking and prediction. Sensors on production lines gather real-time data, helping to spot issues before failures occur. AI and machine learning analyze patterns to predict breakdowns. Digital twins simulate equipment to test different scenarios. Maintenance teams use mobile apps to log repairs quickly. Cloud systems store vast amounts of reliable data. Advanced diagnostics pinpoint root causes faster. This cuts downtime and boosts overall MTTF. Automated monitoring alerts staff to potential problems. It can trigger planned maintenance before critical failures.

Operations & Maintenance

What Is Mean Time between Failure (MTBF)

What is the Mean Time Between Failure (MTBF), and how does it relate to equipment reliability? It tells us how long a machine or system typically runs before it breaks down. MTBF is the average time between failures of a repairable system during normal operation. Engineers and maintenance teams use MTBF to plan repairs and predict when parts might fail. A higher MTBF means a system is more reliable and breaks down less often, helping companies save money on repairs and avoid unexpected downtime. Source: WorkTrek MTBF is useful for many types of equipment, from factory machines to computer servers. It helps businesses make smarter choices about when to replace parts or upgrade systems. By tracking MTBF, companies can improve their maintenance strategies and keep their operations running smoothly. What is MTBF Mean Time Between Failures (MTBF) is a key metric in reliability engineering. It helps predict equipment performance and plan maintenance schedules. MTBF impacts product design, quality control, and operational efficiency. Definition and Fundamentals MTBF stands for Mean Time Between Failures. It measures the average time a repairable system operates between failures. The metric is calculated by dividing the total operating time by the number of failures. For example, if a machine runs for 1000 hours and fails twice, its MTBF is 500 hours. A higher MTBF indicates better reliability. Engineers use this data to improve designs and maintenance plans. MTBF applies to repairable systems. Mean Time To Failure (MTTF) is used instead for non-repairable items. How to Calculate MTBF The MTBF formula is simple but powerful. It's calculated by dividing the total operational time by the number of failures: MTBF = Total Operational Time / Number of Failures Source: WorkTrek For example, if a machine runs for 1000 hours and fails five times, its MTBF is 200 hours. This formula assumes the system is repairable and can be returned to service after each failure. Mean Time To Failure (MTTF) is used for non-repairable items. It's important to note that MTBF is an average. Some failures may occur sooner, while others may happen much later than the calculated MTBF. Common Pitfalls in MTBF Calculation Several mistakes can lead to inaccurate MTBF calculations: Ignoring partial failures or minor issues Including planned downtime in operational hours Not considering the system's age Using too small a sample size Source: WorkTrek Another common error is applying MTBF to non-repairable items. For these, MTTF should be used instead. Some organizations focus solely on MTBF without considering other reliability metrics. A holistic approach that includes metrics like Mean Time To Repair (MTTR) provides a more complete picture of system reliability. Data Collection and Analysis Accurate MTBF calculation relies on thorough data collection. Organizations need to track: Total operational hours Number of failures Dates and times of failures Repair times Illustration: WorkTrek / Data: Deloitte Maintenance management systems often automatically collect this data. Regular equipment inspections and operator reports also provide valuable information. Analysis should consider the operating conditions and environment. Factors like temperature, humidity, and usage intensity can affect failure rates. It's crucial to define failure clearly, and this definition should be consistent across all data collection efforts. Differences Between MTBF, MTTF, and MTTR MTBF, MTTF, and MTTR are related but distinct concepts: MTBF: Applies to repairable systems. Measures average time between failures during normal operation. MTTF (Mean Time To Failure): Used for non-repairable items. Represents the average lifespan before failure. MTTR (Mean Time To Repair): Measures the average time needed to fix a failed system. Source: WorkTrek These metrics work together to give a complete picture of system reliability. For example, a product with high MTBF and low MTTR would be available. Engineers use these measures to optimize maintenance strategies and improve overall system performance. Importance of MTBF in Reliability Engineering MTBF plays a crucial role in assessing equipment reliability. It helps engineers: Predict failure rates Plan preventive maintenance Compare different designs or products Set reliability targets Estimate spare parts needs Source: WorkTrek A high MTBF in manufacturing can lead to less downtime and lower costs. For consumer products, it can mean fewer repairs and higher customer satisfaction. MTBF data guides warranties, service contracts, and product lifecycle management decisions. It's essential for industries where failures, like aerospace or healthcare, can be costly or dangerous. MTBF in Product Design and Development MTBF plays a key role in creating reliable products. It guides design choices, shapes maintenance plans, and helps meet reliability goals. Incorporating MTBF into Design Designers use MTBF to make products that last longer. They pick parts with high MTBF values to boost overall product life. Reliability calculations help find weak spots in designs. Teams can then fix these issues early on. MTBF targets guide choices about materials and parts. Designers may use stronger materials or add backup systems to achieve MTBF goals. Testing is key to checking if products meet MTBF targets. Teams run stress tests and long-term trials to verify reliability claims. MTBF and Preventive Maintenance MTBF helps plan when to do maintenance. It shows how often parts might fail. Teams use MTBF to set maintenance schedules. They replace parts before they're likely to break. Source: WorkTrek This cuts down on sudden breakdowns. It also makes products last longer. MTBF data helps decide which parts to keep in stock. It shows which items might need replacing soon. Smart maintenance based on MTBF can save money. It reduces downtime and extends product life. Role of MTBF in Design for Reliability (DfR) Design for Reliability (DfR) uses MTBF to make products that last. It's about building reliability into products from the start. DfR teams set MTBF goals early in design. They then work to meet or beat these targets. They use tools like Failure Modes and Effects Analysis (FMEA) to find potential issues, which helps prevent problems before they start. MTBF guides choices in DfR. It might lead to using more durable parts or adding safety features. DfR also uses MTBF to compare design options. The choice that offers the best MTBF often wins. MTBF and Risk Management Mean Time Between Failure (MTBF) plays a key role in risk management for industrial and electronic systems. It helps predict equipment reliability and informs maintenance planning to reduce downtime risks. MTBF as a Risk Indicator MTBF serves as an important measure of system reliability. A higher MTBF suggests lower failure risk, while a lower MTBF indicates higher risk. Companies use MTBF data to: Identify high-risk components Plan preventive maintenance schedules Estimate spare parts inventory needs Calculate potential downtime costs Source: Infosec-Reading By tracking MTBF trends over time, organizations can spot declining equipment performance early and take action before failures occur. MTBF also helps compare reliability between different equipment options. When choosing new systems, a higher MTBF often means lower long-term risk. Integrating MTBF with Risk Assessment MTBF data enhances broader risk assessment efforts. It provides concrete numbers to support risk analysis and decision-making. Risk managers can use MTBF to: Quantify the likelihood of equipment failures Estimate the financial impact of potential downtime Prioritize risk mitigation efforts MTBF calculations factor into Life Cycle Cost (LCC) analysis. This helps predict long-term operational risks and costs. Combining MTBF with metrics like Mean Time To Repair (MTTR) gives a fuller picture of risk. Together, they show both failure frequency and recovery time. Regular MTBF reviews allow companies to adjust their risk management strategies. As equipment ages or conditions change, MTBF helps keep risk assessments up-to-date. Case Studies Mean Time Between Failures (MTBF) is a key metric used across various sectors to measure system reliability. Its application and significance vary depending on the specific industry and the critical nature of the equipment involved. MTBF for Data Centers Regarding large server farms and data centers, MTBF plays a huge role in understanding when to maintain or replace equipment. Heat, usage, and even human error can cause equipment failure. Illustration: WorkTrek / Data: The Raw Review A great example of a company that employs this practice while publicly publishing its data is BackBlaze. It has tracked failure rates across various hard drives for several years and published the results on its website. This data has been invaluable for the company and, due to their generosity, to the rest of the data center industry. MTBF in Aerospace and Defense MTBF is critical for safety and mission success in aerospace and defense. Aircraft manufacturers use MTBF to design reliable systems and plan maintenance schedules. General Electric Transportation Systems is using data analysis to improve its products. As highlighted in this detailed case study by NASA, it continuously collects customer field reliability data and stores it for analysis. They use this data to continuously adjust MTBF calculations for their equipment in the field, which helps greatly reduce equipment failure. Challenges in Applying MTBF MTBF analysis has hurdles in real-world applications. Issues arise from the metric's inherent limitations and how people interpret the data. Limitations of MTBF Analysis MTBF calculations assume constant failure rates, which rarely occur in practice. This can lead to inaccurate predictions for complex systems. Maintenance managers may struggle to account for varying operating conditions that affect failure rates. Environmental factors, usage patterns, and maintenance practices can all impact system reliability. MTBF also doesn't consider the severity of failures. A minor glitch and a catastrophic breakdown are treated equally in the calculation. MTBF can be misleading for repairable systems. It doesn't distinguish between the time to first failure and subsequent failures after repairs. Misinterpretation of MTBF Data People often misunderstand MTBF as a guarantee of failure-free operation. It's an average that doesn't predict specific failure times. Some mistakenly believe MTBF represents a component's useful life, which can lead to premature replacements or delayed maintenance. Reliability engineers may face challenges explaining MTBF to non-technical stakeholders. The concept of an average time between failures can be counterintuitive. Comparing MTBF values between different types of systems or components can be problematic. Without context, these comparisons may lead to flawed decision-making. Improving MTBF Boosting Mean Time Between Failures (MTBF) is key for better equipment reliability. Companies can use several methods to extend the time between breakdowns and increase overall system performance. Strategies for Enhancing MTBF Preventive maintenance programs are a top way to improve MTBF. These programs help catch issues before they cause failures. Regular checks and part replacements can stop many problems. Illustration: WorkTrek / Data: FinancesOnline Training staff is also vital. Workers who know how to use and care for equipment properly can help avoid breakdowns. This includes teaching proper startup and shutdown methods. Another important strategy is using high-quality parts. Better parts often last longer and work more reliably. While they may cost more upfront, they can save time by reducing failures. Data analysis can reveal patterns in equipment failures. By studying this info, companies can spot weak points and fix them before they cause problems. Role of Quality Control Strong quality control helps boost MTBF by ensuring all parts and processes meet high standards. This starts with careful supplier selection. It is crucial to choose vendors who provide reliable parts. Incoming inspection of parts and materials helps catch defects early, preventing the use of faulty components in equipment. Regular testing during production can spot issues before products are finished. This allows for quick fixes, improving overall quality. It's key to set clear quality standards and ensure they're followed. This applies to both the manufacturing process and the finished products. Impact of Technological Innovations New tech can significantly improve MTBF. Sensors and Internet of Things (IoT) devices can track equipment health in real-time. This allows for predictive maintenance, catching issues before they cause failures. Advanced materials can make parts more durable. For example, new alloys or composites might resist wear better than traditional materials. Improved design software lets engineers create more reliable products. They can test designs virtually, spotting potential weak points before anything is built. Artificial intelligence and machine learning can analyze vast amounts of data. This helps predict when failures might occur, allowing for proactive maintenance. Future Trends in MTBF Analysis MTBF analysis is evolving with new technologies and methods. The future of MTBF will likely focus on more accurate predictions and real-time monitoring. Machine learning and AI will play a big role. These tools can spot patterns in data that humans might miss. This could lead to better failure predictions and longer equipment life. IoT devices will change how we gather data for MTBF calculations. Sensors can track equipment performance in real time, creating a constant data stream that will make MTBF estimates more precise. Predictive maintenance will become more common. Instead of fixed schedules, maintenance will happen when it's truly needed. This could reduce downtime and save money. Illustration: WorkTrek / Data: Brickclay Digital twins may also impact MTBF analysis. These virtual models of physical assets can simulate different scenarios. This could help predict failures before they happen in the real world. Cloud computing will make MTBF data more accessible. Teams can share and analyze information from anywhere. This could lead to better decision-making across organizations. The focus may shift from just measuring the time between failures. New metrics might look at the impact of failures on the whole system. This could give a more complete picture of reliability. Conclusion In conclusion, Mean Time Between Failures (MTBF) remains a vital metric in reliability engineering, helping organizations enhance equipment performance, optimize maintenance schedules, and reduce operational risks. As technology advances, the future of MTBF analysis will likely see greater integration with predictive maintenance, AI, and IoT, leading to more accurate predictions and proactive strategies.

Compliance & Control

Lockout Tagout (LOTO) Safety Tips

Lockout Tagout (LOTO) safety is a key part of workplace safety. It keeps workers safe when fixing or maintaining machines. The right steps can stop accidents and save lives. Illustration: WorkTrek / Data: Brady LOTO safety has seven main steps. These steps include preparing, shutting down, isolating, locking out, releasing stored energy, verifying isolation, and removing lockout devices. Each step plays a vital role in keeping workers safe. Source: WorkTrek Any LOTO program should include additional items like employee training and team communication. This article mainly covers several tips on implementing a LOTO safety process. If you are looking for more detailed information on LOTO, refer to our LOTO comprehensive LOTO guide. Preparation for Lockout/Tagout Preparing for lockout/tagout is a key step to keeping workers safe. It involves finding energy sources and getting the right tools. Identifying Energy Control Points Workers need to know where energy comes from in machines, including electricity, hydraulics, and other power types. A walk-through of the work area helps spot these points. Illustration: WorkTrek / Data: CAHill Hazardous energy sources must be listed. Each one needs a clear plan to shut it off. Workers should mark these points with signs or labels. It's also important to find hidden energy. Springs or raised parts can store energy and should be part of the lockout plan. LOTO Devices and Equipment https://youtu.be/o5CWnUFsevo The right tools are needed for safe lockout/tagout. Locks are a must. Each worker should have a lock with one key. Tags are used with locks. They show who put the lock on and why. Tags should be easy to read and strong enough to last. Other tools might include circuit testers or grounding wires. These help check if energy is off. Proper LOTO devices are crucial. They should fit the machines locked out, and employers must provide enough devices for all workers. LOTO Safety Procedures https://youtu.be/oCChL2jzBL0 LOTO safety procedures are critical for protecting workers from dangerous energy sources. These steps ensure equipment is properly shut down, isolated, and verified safe before maintenance or repairs begin. 1. Notification of Affected Employees Before starting LOTO procedures, all affected employees must be informed. This includes workers who operate the equipment and those in the area. Illustration: WorkTrek / Data: Morris Wilson Knepp Jacquette The notification should explain: Which equipment will be locked out Why the lockout is necessary How long the lockout is expected to last Clear communication helps prevent confusion and accidents. Managers should use multiple methods to notify staff, such as: Team meetings Posted notices Email alerts 2. Shutting Down Equipment Illustration: WorkTrek / Data: Electrical Safety Fondation Proper equipment shutdown is a key step in LOTO safety. The authorized employee should follow the correct shutdown sequence for each machine. Steps typically include: Alerting operators Closing valves Turning off power switches Disconnecting power sources Sources: WorkTrek It's important to let the equipment come to a complete stop. Rushing this step can lead to accidents. Workers should refer to equipment manuals for specific shutdown instructions and be aware of any stored energy that could pose a risk. 3. Applying Lockout/Tagout Devices After shutdown, lockout/tagout devices must be applied to energy isolation points to prevent equipment from accidentally restarting. Common LOTO devices include: Padlocks Lockout hasps Circuit breaker lockouts Valve lockouts Source: Creative Safety Supply Each device should be: Durable Standardized Substantial enough to prevent the removal Source: Idesco Safety Tags must be attached to lockout devices. They should clearly show: Who applied the lock Why the equipment is locked out Date and time of application Only the person who applied the lock should have the key. This ensures the equipment stays off until work is complete. 4. Verifying Zero Energy State After applying LOTO devices, verifying that the equipment is in a zero-energy state is crucial. This step confirms that all energy sources are fully controlled. Verification methods include: Trying to start the equipment Testing with voltage meters Checking pressure gauges Inspecting for movement or stored energy Workers should: Attempt to activate all controls Return controls to "off" position Test for any residual energy The isolation process must be reviewed and corrected if any energy is detected. Work on the equipment can only begin safely when zero energy is confirmed. 5. Secure Storage of Devices LOTO devices need a dedicated storage area. This space should be easily accessible to authorized workers but locked to prevent tampering. A wall-mounted cabinet or toolbox works well. Inside, organize devices by type: Padlocks Hasps Tags Circuit breaker lockouts Valve lockouts Label each section clearly. Keep extra devices on hand to replace damaged or lost ones. Check the storage area regularly to make sure it's tidy and well-stocked. 6. Tracking and Auditing Source: WorkTrek A system for tracking LOTO devices helps prevent loss and misuse. Start by giving each device a unique ID number. Create a log to record: Device type and ID Date issued Employee name Equipment it's used on Return date Conduct regular audits to verify all devices are accounted for. This process also checks that devices are in good condition. Replace any that show wear and tear. Use software or a spreadsheet to manage the tracking system. This makes it easy to spot trends and identify training needs. Update the log after each use of a LOTO device. 7. Training Requirements for Personnel Illustration: WorkTrek / Data: Bearing & Machine.LTD LOTO training is crucial for all workers involved in equipment maintenance or repair. Employers must provide comprehensive LOTO training to authrized employees who perform lockout procedures. This training should cover: • Recognizing hazardous energy sources • Understanding the type and magnitude of energy in the workplace • Methods for isolating and controlling energy • Proper use of lockout/tagout devices Illustration: WorkTrek / Data: Bearing & Machine.LTD Refresher training is necessary at least annually. It's also required when job duties change, equipment or processes are modified, or employees show inadequate knowledge of LOTO procedures. 8. Inter-team Communication Protocols Clear communication between teams is essential for LOTO safety. Establish protocols for sharing information about: • Equipment status (locked out, under maintenance, ready for use) • Shift changes and handovers • Emergency procedures Enhance communication with visual aids like tags, signs, and color-coded locks. Implement a system for documenting LOTO procedures and making them easily accessible to all relevant personnel. Regular safety meetings can help reinforce communication practices. Encourage open dialogue among team members about LOTO concerns and improvements. 9. Removing LOTO Devices Removing lockout/tagout devices requires a systematic approach. First, inspect the work area to ensure all tools and materials have been removed. Check that all machine components are intact and properly reassembled. Notify all affected employees that LOTO devices will be removed. This alert helps prevent unexpected startups. Unless special circumstances apply, only the person who applied a lock or tag should remove it. Remove locks, tags, and other energy-isolating devices in the reverse order they were applied. Keep track of each device as it's taken off. Double-check that all devices have been accounted for before moving to restart procedures. 10. Equipment Restart Procedures Source: Verified Market Reports Before restarting, verify all controls are in the neutral or "off" position. This precaution helps prevent unexpected movement when power is restored. Ensure all employees are safely positioned away from potential danger zones. Gradually restore energy to the equipment, watching for any unusual sounds or movements. If problems occur, immediately shut down and re-isolate the machine. Troubleshoot and address issues before attempting another restart. Once the equipment runs normally, have operators perform a test run to verify the proper function. Monitor the machinery closely during this initial period to catch any lingering problems. If all checks out, the equipment can return to regular service. Review and Continuous Improvement LOTO programs need regular evaluation and updates. This ensures that safety procedures stay current and effective and helps catch any gaps in training or policies. LOTO Program Review Safety teams should review LOTO procedures regularly. Set a schedule, like every 6 months or yearly. Look at accident reports and near-misses. Check if workers follow the steps correctly. Ask employees for feedback. They often spot issues first. Compare your program to new industry standards. Make sure all equipment has up-to-date LOTO instructions. Source: WorkTrek Use a checklist to review each part of the program. This helps catch small problems before they grow. Keep records of all reviews and changes made. Updating Policies and Training When reviews show gaps, update policies right away. Add new steps or change old ones that don't work well. Make sure updates are clear and easy to follow. Inform all workers about changes. Offer extra training on new procedures. Use hands-on practice for complex updates. This helps workers learn faster. Check that all training materials match the new policies. Update any outdated info in handbooks or posters. Consider using videos or apps to make training more engaging. Conclusion In conclusion, Lockout/Tagout (LOTO) can protect workers during machine maintenance. By following these essential steps and ensuring proper preparation, communication, and training, workplaces can significantly reduce the risk of accidents.

Operations & Maintenance

The Full Guide to Maintenance Scheduling

Do you feel like you’re constantly putting out fires, with one machine breakdown after another? You’re not alone. Many maintenance managers are stuck in reactive mode, dealing with unexpected maintenance issues that can destroy the day’s plans. But what if you could get ahead of the chaos and prevent costly breakdowns before they happen? You can—when you start scheduling your maintenance. Instead of waiting for something to break, you set a timetable for regular check-ups, repairs, and maintenance. Today, we will show you why this is your best defense against downtime, how to make it work, and which tools make your maintenance schedule organized and effective. Let’s jump in. Maintenance Scheduling Explained While maintenance planning involves deciding what needs to be done, scheduling ensures those tasks get done. It’s about implementing a maintenance plan and ensuring the right people do your equipment inspections, preventive maintenance, and corrective repairs on time. As such, maintenance scheduling answers two key questions: Who will perform the tasks? When will they do it? Getting these answers right keeps your machines in top condition, prevents unexpected breakdowns, and extends your equipment’s life. A good schedule also maximizes the use of your resources—especially labor. It reduces the chances of workers waiting around for tasks or being double-booked, leading to wasted time and reduced productivity. Now—who should handle maintenance scheduling? Big plants and facilities with more complex needs often have a dedicated scheduler. This person’s job is to ensure that maintenance tasks are scheduled efficiently, considering the availability of resources, their effect on operations, and the importance of each task. In smaller operations, this role might be handled by a maintenance supervisor or the maintenance planner (although that’s not ideal as planners should focus on planning future tasks). Source: WorkTrek Regardless of who’s responsible, they must have hands-on experience with maintenance work. They need to know how to prioritize tasks, estimate how long each job will take, and understand what skills are needed. This is the only way to ensure the schedule is realistic and that the right people are assigned to the right tasks. To keep everything running smoothly, it’s also important for the scheduler to work closely with the technicians. They do the work, and their insights can help fine-tune the schedule. Why Should You Schedule Maintenance You might think that scheduling maintenance is just about putting some tasks on a calendar. But in reality, maintenance scheduling is one of the most crucial things you can do to keep your plant or facility running smoothly. Let’s break down why it’s so important. Less Downtime Have you ever been in the middle of a production run, and suddenly, a key piece of equipment broke down? It’s unexpected, inconvenient, and expensive. This is what happens when maintenance isn’t properly planned and scheduled. But regular maintenance scheduling helps keep your equipment in top shape. The healthier your equipment is, the fewer surprise breakdowns you have to deal with, which means less unplanned downtime. Let’s look at what happens when you don’t schedule maintenance. One Reddit user sums it up perfectly: “If you do not schedule maintenance on your machine, your machine will schedule it for you... Penny wise, pound foolish is a great expression.” In other words, if you’re not proactive about scheduling maintenance, your equipment will eventually force your hand—usually at the worst possible time. When that happens, the costs can skyrocket. Research by Senseye and Siemens shows that for large manufacturers across many industrial sectors, the cost of unplanned downtime can easily exceed $100,000 per hour and reach millions. Illustration: WorkTrek / Data: Siemens Alexander Hill, Global Head of Business Development at Senseye, puts this into perspective: “Unplanned downtime is the curse of the industrial sector. When expensive production lines and machinery fall silent, organizations stop earning, and those investments start costing rather than making money.” Unplanned downtime is not just an immediate financial hit, and it puts your entire production schedule at risk. In 2022, a survey by Plant Services and Augury found that 36% of corporate respondents and 44% of frontline workers rank unexpected machine downtime as the biggest risk to meeting production targets. Illustration: WorkTrek / Data: Plant Services When equipment fails unexpectedly, it can mean the difference between hitting your production goals or falling short. So schedule regular maintenance to keep equipment in good condition and prevent this. Safety When you think about safety in your facility, what comes to mind? Probably things like protective gear, safety protocols, and training programs. Have you considered how much a well-planned maintenance schedule contributes to safety? When equipment is regularly maintained, it’s less likely to malfunction and put your workers at risk. On the flip side, if you don’t plan and schedule maintenance, you’re forced into a reactive mode. And that’s where things get dangerous. Chris Allmond, Head of Engineering Consultancy Services at RS Integrated Supply, and an asset management expert, agrees: “Reactive maintenance is the lowest level. (...) It is also very unsafe because people are often working under pressure from operations managers to get things up and running again, so they don’t step back and evaluate the inherent risks in conducting the activity. They just dive in, and that’s when people can get hurt.” And when accidents happen, they’re often serious. The headlines are filled with reports from OSHA about injuries and fatalities in plants and facilities, many of which are due to poorly maintained equipment that breaks down or technicians rushing under pressure to get machines back to work. Source: Google This widespread issue affects all sectors, from manufacturing to aviation. One of the most tragic examples of this happened in 1979 with the crash of American Airlines Flight 191.  Source: X The disaster, which claimed the lives of all 271 passengers and crew on board, as well as two people on the ground, was directly linked to a maintenance decision made in haste. In an attempt to save time, American Airlines’ maintenance engineers removed the engine and pylon from the wing of a McDonnell Douglas DC-10 as a single unit, contradicting the manufacturer’s guidance that each component should be removed separately. This shortcut led to catastrophic consequences. The lesson here is clear: skipping or rushing maintenance is risky—even deadly. However, when you schedule regular maintenance, you protect your equipment and everyone in your facility. Scheduling maintenance is really just taking proactive steps to prevent accidents before they happen, rather than reacting to them after the fact. Saved Money Safety can also protect your bottom line. When you prevent accidents, you also avoid hefty safety fines. This is just one way how scheduling maintenance can save you money, but the savings don’t stop here. Unplanned downtime and emergency repairs are some of the biggest hidden costs in any operation. These emergency fixes typically cost much more than regular, planned maintenance. Frank Briganti, Director of Program Execution at CACI, has seen this firsthand: “The cost of emergency repairs is usually 2-3 times larger than the cost of properly maintaining equipment. Equipment never seems to fail at the beginning of the month; it waits until you are behind schedule or have a big financial commitment to deal with.” By scheduling maintenance, you can plan your labor resources more effectively and address minor issues before they become big problems. This reduces the need for emergency repairs and the associated overtime costs, keeping your budget under control. You also save money on energy. Properly calibrated and lubricated machinery operates more efficiently, consuming less energy and resources. This means lower operational costs, improved energy efficiency, and even a smaller environmental footprint. Source: WorkTrek All these translate into significant cost savings over time. But if that’s not the case, the story is completely different. What to Be Aware of When Scheduling Maintenance Scheduling maintenance is more than just picking a date on the calendar. Several potential pitfalls can throw your plans off course, and many companies struggle with these issues. In fact, a 2021 report by Plan Engineering found that 20% of companies cite poor scheduling—rarely followed through—as a key challenge in improving facility maintenance. Illustration: WorkTrek / Data: Plant Engineering This happens because of maintenance, repair, and operations (MRO) inventory. Managing that is one of the biggest challenges in maintenance scheduling. It includes everything from machine oil and lubricants to spare parts like motors and gears, and safety equipment such as masks, earplugs, and hard hats. If you’re not closely monitoring your inventory, you might schedule maintenance only to discover that you’re missing a critical part, material, or a piece of protective equipment. For instance, if you schedule maintenance for a production line but realize the needed robotic arm isn’t in stock, you’re looking at costly downtime. As one industrial maintenance technician on Reddit put it: “Part is $2000 and takes 8 weeks. That downtime would cost like a half million dollars.” Stockpiling MRO inventory might seem like a solution, but it comes with its risks. Buying and storing excess inventory ties up capital that could be better used elsewhere in your business. Additionally, some items may become obsolete if they sit on the shelf for too long. So, it’s all about finding that balance—ensuring you have what you need without overstocking. Poor coordination and communication can also be a problem in scheduling maintenance. If maintenance isn’t properly communicated and coordinated, you could end up with situations where a technician is assigned multiple tasks simultaneously or in different locations, with no realistic way to complete them all. This can lead to: Rushed jobs, Missed deadlines, Poor maintenance outcomes. Communication between the maintenance team and other departments, like production and procurement, can be challenging. But doing it right is crucial for maintenance scheduling, as it ensures you have the necessary parts and can align maintenance schedules with production needs. One way to align different departments with maintenance is through regular meetings. That’s what they do at Simmons Foods, as Tim Newman, their Maintenance Manager, explains: Illustration: WorkTrek / Quote: Reliable Plant Finally, it’s essential to have accurate records of all maintenance activities. Without them, you risk scheduling maintenance too late or missing it which can, again, cause equipment failures and unplanned downtime. Good record-keeping helps track past repairs, forecast future needs, and comply with regulations. However, manually managing all this information can be overwhelming, which brings us to the benefits of using digital tools for scheduling maintenance. Improving Maintenance Scheduling with CMMS When it comes to boosting your maintenance scheduling process, a computerized maintenance management system (CMMS) can really make a difference. This type of software takes a lot of the manual work off your plate. It automates scheduling, keeps track of what’s been done, and provides fresh data to help you stay on top of maintenance tasks. Take our WorkTrek, for example. Its work order management features make it easy to assign and monitor maintenance tasks, ensuring they’re completed on time. WorkTrek’s easy-to-use calendar interface lets you view and schedule activities by specific dates, days of the week, or set time intervals. Source: WorkTrek This makes organizing even the most complex maintenance schedules straightforward. Our CMMS also lets you prioritize tasks based on factors like equipment criticality, safety concerns, or operational impact. Source: WorkTrek This way, your technicians always work on what’s most important, which helps reduce the risk of unexpected breakdowns or safety issues. Handling recurring maintenance tasks—like inspections, lubrication, or filter replacements—is a breeze with WorkTrek, too. With just a few clicks, you can set up recurring schedules so these routine tasks never get overlooked. Source: WorkTrek Plus, having access to all previous maintenance data makes it easier to determine when specific equipment needs checking again and what personal protective equipment (PPE) or procedures are required. This historical data is crucial for accurate scheduling. By reviewing past work orders, you can see how long similar tasks took and use that information to create more realistic schedules. Your technicians can also add notes if something didn’t go as planned or if a task took longer than expected. This feedback lets you adjust future schedules to be even more accurate. Overall, this level of visibility and control over maintenance is why people like Damir Fabijanković, Service Manager at METUS, choose WorkTrek: “WorkTrek application helped us greatly in better visibility, control, and organization of work. With the WorkTrek mobile application, our technicians have a clearer division of work tasks, which improves their efficiency.” In short, a good CMMS will automate maintenance scheduling and make it more precise and reliable. Conclusion After planning, maintenance scheduling is the next logical step. When done right, it helps you avoid downtime, save money, and keep your facility safe. To get the most out of your scheduling, make sure your maintenance scheduler stays on top of inventory, communicates with technicians and other departments, and uses past maintenance data to create accurate schedules. And don't forget—providing your scheduler with the right tool will make the whole process smoother and more efficient.

Operations & Maintenance

The Ultimate Maintenance Audit Checklist

Maintenance audits are an absolute must for keeping your maintenance operations efficient and cost-effective. However, the process can be pretty complex. It involves multiple steps and often even multiple people, so it’s easy to overlook some things or miss some crucial steps. That’s where this ultimate maintenance audit checklist comes in. It will walk you through every step you need to take to assess your maintenance procedures and pinpoint potential inefficiencies quickly and easily. Follow it, and you will never miss a thing. Review Current Maintenance Policies Are your current maintenance guidelines and standards transparent and easy to follow? And how effective are they in the first place? Review all your documentation, including historical upkeep data such as repair logs, service reports, and downtime records, to get the answers. This will give you a clear picture of how well the policies are performing and if they’re truly achieving the desired outcomes, such as cutting down on asset downtime or repair costs. If the results aren't where you want them to be, the policies in place might need an update. Another important thing to do at this stage is to ask your staff and management for feedback. The personnel will give you insight into the policy's practicality, while the higher-ups can tell you whether your policies align with broader company objectives. Verify That Your Maintenance Procedures Are Documented Compared to policies, maintenance procedures offer granular instructions outlining specific steps and protocols for keeping your equipment and systems in optimal shape. To ensure your staff adheres to them, check if these instructions are well-documented. Start by ensuring they are comprehensive and up-to-date, reflecting changes in the company’s asset portfolio or organizational needs. You should have protocols for all maintenance situations: preventive, corrective, and emergency. These procedures also need to be accessible and easy to understand. So, test whether your team can easily find the files and ensure they have a consistent format. This includes standardizing naming conventions, fonts, and headings throughout the documents and ensuring all steps, roles, and tools are clearly and logically detailed. Assess the Integration of Technology Maintenance technologies like CMMS can be real game-changers for your operations, but only if they integrate well into the existing workflows. A 2024 UpKeep survey revealed that CMMS solutions help companies increase visibility (35%), reduce unplanned downtime (28%), and boost team communication (28%). Illustration: WorkTrek / Data: UpKeep That’s why this phase is about assessing whether your technology is meeting its primary objective: supporting and improving your maintenance processes. Compare your performance metrics before and after adopting a digital solution. If you don't see similar improvements, it could indicate that the tech is either not being used effectively or is not well-suited to your needs. Perhaps it’s missing key features, failing to automate some time-consuming tasks, or too complex for your employees to use. Asking your team for feedback can be helpful here, too. Evaluate Your Maintenance Planning Process When gauging the efficiency of your maintenance planning, ask yourself three questions. ✅ 1: “Do I even have a standardized planning procedure?” This might sound basic, but you should always follow a well-defined series of steps when creating a plan, like defining issues, scheduling tasks, and detailing roles. Without a clear, repeatable process, it’s too easy to miss important elements and end up with an unsuccessful maintenance plan. ✅ 2: “Does my plan consider broader company goals?” For instance, if your company aims for higher productivity, your plan should prioritize inspections and maintenance of machines and components that could halt the entire operation, like conveyor belts and hydraulic systems on the production line. ✅ 3: “Are the tools I use for planning and scheduling effective?” Whichever system you use for this task should speed up the process, not slow it down. If the answer to all these questions is a “yes” congratulations—the way you plan maintenance should deliver great results and keep your operations running smoothly. Review Your Preventive Maintenance Schedule Here, first review the intervals between each maintenance session. They should be appropriately timed, taking into account factors like: Labor and resource allocation Parts Historical data Equipment usage Manufacturer's recommendations Training and Communication Remember, both overly frequent and infrequent upkeep can be a sign of an ineffective schedule. Next, see if your maintenance schedules are comprehensive, specifying all roles, parts, and tasks needed. This includes verifying that the maintenance documentation is complete and updated, with detailed records of all past activities and their outcomes. Finally, to gauge how effective these schedules truly are, examine your expenses and downtime records. If your preventive maintenance efforts are on point, those documents will show proof of that;  fewer disruptions and lower maintenance costs. Examine the Efficiency of Your Work Order Management Now it’s time to evaluate how your company manages work orders, from requests to execution. Start by reviewing the work orders themselves. Do they include all the important details? Do they clearly state what needs to be done, who will do it, when it should be completed, what resources are required, and where they are located? To better understand all the elements an effective work order should contain, we recommend downloading our free maintenance work order template. It’ll make this step of your audit so much easier. Then, examine how you assign and manage these work orders. Below, you’ll find the dashboard of our own CMMS, WorkTrek. It’s a good example of what an ideal work order system looks like. Source: WorkTrek See how neatly everything is organized, making it easy to filter and view statuses, assigned technicians, and more? Clicking on any work order provides details like priority levels, expenses, parts, and more. Creating new work orders in WorkTrek is just as easy as tracking them. The system guides you and ensures all the essential information is captured. This is precisely what efficient work order management is all about: effortlessly overseeing, creating, assigning, and monitoring work orders, transforming your operational efficiency. Assess the Condition of Key Equipment Start by giving your equipment a thorough visual inspection and assessing its physical condition. Look for noticeable scratches, dents, cracked components, leaks, or loose connections. Next, put your assets’ operational efficiency to the test. Are they performing their intended tasks effectively or does something seem off? Do they seem slower than usual or make excessive noise? Finally, don’t forget about safety features and mechanisms. Every emergency stop button, protective shield, and warning sign shouldn’t just be easily visible and fully functional. Once you've examined all these areas, write down your observations and double-check that your equipment records are accurate and up-to-date. Evaluate Maintenance Personnel’s Skill Levels Review training records and certifications to see if your maintenance team has received proper training and if that knowledge aligns with the current skill requirements. They should be well-versed in relevant safety procedures, lockout/tagout protocols, shutdown/startup processes, and other aspects of their roles. If you find expired certifications or that certain employees haven't received training recently, note that. Identifying knowledge gaps and opportunities for additional training is an absolute must for keeping your operations safe and efficient. Maintenance audits are the perfect opportunity for that. Check Compliance with Industry Regulations Are your maintenance personnel bypassing safety features on machinery? Using non-approved parts? Neglecting PPE? If your audit discovers they do, your upkeep activities may be non-compliant with industry regulations, potentially exposing you to hefty fines and legal issues. To avoid such risks, review all guidelines that apply to your operations. Regulatory agencies (like OSHA) or government bodies offer detailed resources on their websites, helping you understand the rules you need to follow. In addition to learning about relevant standards, review all documentation that helps you demonstrate compliance. Think maintenance logs, inspection reports, and certification records. Ensuring these documents are up-to-date, complete, and accurate is vital for avoiding non-compliance risks. This will help you detect non-compliant activities before they become bigger problems, and it will give you confidence during inspections, knowing you have the proof you need to show everything is up to standard. Benchmark Your Maintenance Against KPIs Confirming your maintenance activities are compliant is one thing, but checking whether they're effective is another. For that, you’ll need to measure maintenance performance using common maintenance KPIs, such as: Mean Time to Detection (MTTD) Mean Time to Repair (MTTR) Mean Time Between Failures (MTBF) Overall Equipment Effectiveness (OEE) And many others Start by benchmarking the industry averages of each metric against your historical data to see how you compare. You may feel like your MTTR is good enough, but after comparing it to the industry standard (which is under five hours, by the way), you may realize there is room for improvement. These valuable insights can then be used for creating and optimizing your future maintenance strategies.  Analyze How You Handled Previous Issues There are many things to be considered here. First, review the response times. Did your team react promptly when an issue occurred? Did they use specific tools or techniques, such as root cause analysis? How did the communication flow between teams? Were there any problems due to poor communication? Then, you’ll need to assess the outcomes of the actions taken. Did you fix something temporarily or permanently? Did the previous solutions prevent the same issue from occurring? And what was the impact on operational efficiency? Did it cause any disruption? Based on your analysis, you can identify your process’ strengths and weaknesses. Maybe gaps in knowledge or unclear procedures were the cause of the delays in problem resolution. Or, on the flip side, perhaps vigilant inventory management ensured all the right parts were on hand just when you needed them, leading to a disruption-free repair process. Overall, this step will show you which practices to keep and which to change to prevent the recurrence of certain issues and boost your efficiency. Review the Maintenance Budget Allocation For this step, you’ll need to thoroughly review your financial records and gather all data on your maintenance expenses, both direct and indirect. Source: WorkTrek Confirm that funds are allocated appropriately across different maintenance categories—preventive, predictive, and corrective—and that you’re not overspending in certain areas. While you’re at it, also check if your upkeep strategies are providing good value for the money spent. Take a look at the benefits of various procedures or tools you’ve implemented, and then compare them to their cost. If specific processes are not yielding significant results but cost a lot, consider redirecting your spending to more effective areas. Evaluate Your Preparedness for Emergencies Start with relevant documentation. Your emergency response procedures should be easily accessible and your staff should know how to use them. These documents should also be fairly detailed, outlining processes, responsibilities, and available resources. Plus, if any emergency drills and exercises were conducted in the past, those should be recorded, too, including details on what went well and what didn’t. Once you confirm your plan is solid, move on to the resources. Check that all emergency response equipment is available, calibrated, and fully operational. Identify if anything’s missing or if certain assets need more frequent inspections. Remember, even the best strategy falls short if the tools and resources required to execute it aren’t up to par. Conclusion Don’t maintenance audits now seem far more manageable? Sure, there’s a lot of data and documentation to review, but with this checklist, you’ll breeze through the whole process. Think of it like this: maintenance audits are the door to improving your entire upkeep regime, leading to greater efficiency and significant cost savings. This checklist is, then, the key that opens that door.

Operations & Maintenance

6 Steps of the Maintenance Scheduling Process

A good maintenance plan is the backbone of successful maintenance operations. It defines exactly which maintenance tasks must be completed, why, and how. But what about the “who” and the “when”? Well, that’s where maintenance scheduling comes in. Scheduling goes hand-in-hand with your maintenance plan, ensuring all necessary maintenance tasks get completed on time and by the most skilled technicians. If this sounds important but somewhat overwhelming, don’t worry—we’ll guide you through it. In this article, we’ll break down each step of the maintenance scheduling process and provide tips on how to best complete it. 1. Reviewing the Maintenance Plan The first step in maintenance scheduling is reviewing the maintenance plan. After all, how can you successfully coordinate dozens of maintenance tasks among your technicians if you don’t know what needs to be done and how? So, take a look at what the maintenance planner has laid out for you. Source: WorkTrek What is the primary objective of the maintenance plan? Which assets require maintenance, and which tools, parts, and materials will your technicians need to complete the tasks? Are there any specific safety precautions to keep in mind? A solid maintenance plan will answer all these questions—and more. This will allow you to align maintenance tasks with the broader maintenance strategy and keep operations running smoothly at your facility. At this point, you might be thinking that all of this sounds pretty straightforward. All you need to do is look at the maintenance plan and assign the outlined tasks to the available technicians. But research tells us a different story. According to the 2021 Industrial Maintenance Report, proper scheduling is one of the main challenges blocking the success of maintenance operations. Illustration: WorkTrek / Data: Plant Engineering To make matters worse, respondents elaborate that maintenance schedules are rarely followed through. This further highlights the importance of thoroughly reviewing the maintenance plan instead of just glancing at it and assigning the tasks randomly. When you have a deeper understanding of the tasks that need to be completed and the reasoning behind them, it becomes easier to develop a strategic and logical schedule. That is precisely the kind of maintenance schedule that gets followed through and yields the desired results. 2. Confirming Resource Availability Now that you know which maintenance tasks have to be done, it’s time to confirm that you have all the resources needed to complete them at the ready. When we say “resources”, we mean all the tools, parts, supplies, safety equipment, documentation, and personnel required to execute the work orders successfully. Your maintenance planner should ensure that all the necessary resources are readily available—and procure the ones that aren’t—during the planning phase. Brandon Coombs, Senior VP for Operational Excellence at RS Integrated Supply, a global supply chain solutions provider for MRO, explains: Illustration: WorkTrek / Quote: RS Integrated Supply But the reality is that, despite even the most meticulous maintenance planning, circumstances can quickly change and affect the availability of resources. Perhaps one of the maintenance technicians available for a specific task had to be suddenly relocated to a different facility because a piece of equipment in it unexpectedly broke down. Or maybe the planner ordered all the spare parts your techs will need on time, but there was a delivery delay. Scenarios like this are why it’s so important to double- and triple-check resource availability before you start adding maintenance tasks to the schedule. RS Integrated Supply’s Solutions and Technical Director for UK and Ireland, Richard Jeffers, agrees. Illustration: WorkTrek / Quote: RS Integrated Supply Verifying that all of the resources you’ll need are readily available will ensure that maintenance tasks are performed on time,  ultimately preventing unplanned downtime and production delays. To save you from the tedious and time-consuming process of manually checking resource availability, you can always turn to your CMMS. Many such solutions come with spare parts and inventory features that will give you a quick overview of the quantities and locations of parts and materials. Source: WorkTrek Overall, confirming resource availability during the maintenance scheduling process will help ensure everything is ready for the next step: defining when each task will be performed. 3. Determining When Maintenance Tasks Should Be Performed Scheduling maintenance tasks at just the right time is a balancing act—more complex than it might seem. First and foremost, maintenance itself can be time-consuming. The previously mentioned Plant Engineering report found that, in 2021, facilities spent an average of 33 hours a week on scheduled maintenance. That is 13 hours a week more than a year before. Illustration: WorkTrek / Data: Plant Engineering On top of that, there are many moving parts that come into play when determining when specific tasks should be completed. For example, should you postpone that one task by a couple of days if performing it sooner could disrupt production? But if you schedule it too late, could you potentially cause damage to the operations? Yes, and yes, explains Edwin van Dijk, VP of marketing at TrendMiner, a provider of industrial analytics for optimizing production and manufacturing processes. Illustration: WorkTrek / Quote: PharmTech As you can see, many things have to fall into place to schedule maintenance tasks at just the right time. It’s helpful to prioritize tasks on criteria such as asset importance and safety to make that challenging feat easier. Let’s illustrate this point with a real-life example. George Campbell, Director of Technical Services at a facilities management company, is a seasoned professional designing and implementing preventive maintenance programs for the company’s grocery store and retail clients. He shares one of his own best practices: “Maintenance scheduling should be guided by how important the asset is to daily operations, giving high priority to safety concerns. For example, air conditioning, refrigeration of perishables, front doors, and generators during storm season would be high priorities for grocery and convenience stores.” Consider the effect of maintenance on your operations. You wouldn’t want to perform maintenance on the ice cream freezer during a hot summer day when customers are looking for a sweet refreshment, right? The bottom line is that trying to determine the perfect timing for the performance of maintenance tasks can be challenging. However, if you consider the asset’s criticality, the availability of the necessary resources, and production schedules, you can get it just right. 4. Assigning Tasks to Appropriate Personnel Once you’ve determined when specific tasks should be performed, it’s time to assign them to the right maintenance technicians. Take plenty of time to consider which skills and expertise are required for these tasks. After all, that’s the only way to ensure they are performed correctly, efficiently, and safely. Below, you can find some key factors to consider when deciding which technician is the best fit for each assignment. Technical Skills The assigned technician should know how the equipment works, and how to inspect, diagnose, and repair issues. Specialized Certifications The assigned technician should have the certifications and safety training required for specific maintenance tasks. Knowledge of Tools and Technology The assigned technician should know how to use the tools and software needed to complete maintenance tasks. Level of Experience The technicians' level of experience and past performance need to be considered when assigning tasks, with more demanding tasks assigned to those with a higher experience level. Physical Ability The physical capabilities of the technician should be taken into consideration to ensure the task is completed safely, with minimal chances of accident or injury. Technician Availability The technician's current workload should play a role during task assignments, making sure that the technician isn't too overloaded to complete the task efficiently and thoroughly. Of course, it’s not always easy to ensure that the technician with the necessary skillset, experience, and certifications is available for a specific maintenance task. Especially if you’re using messy and error-prone spreadsheets to keep track of maintenance activities. Or even worse—nothing at all. The findings of Comparesoft’s 2022 CMMS Market Report reveal that this is the case for many maintenance professionals looking to invest in a CMMS. Illustration: WorkTrek / Data: Comparesoft A CMMS is an invaluable tool for streamlining the entire lifecycle of a maintenance task, from creation to completion. Take our maintenance management system, WorkTrek, as an example. WorkTrek was designed to make maintenance scheduling a breeze, among other things. As a scheduler, you can assign tasks to the most suitable technicians in just a few clicks, without having to dig through paperwork or spreadsheets to confirm they’re available when you need them. Take a look at our Work Order Scheduler below. It contains crucial details like maintenance task status, task execution time, and assigned technician. Simply put, everything you need to know at a glance! Source: WorkTrek With WorkTrek, technician schedules that need to be shifted around due to oversights and task overlaps become a thing of the past. So, if you still rely on manual methods for assigning maintenance tasks, consider investing in a solution like this. Not only will it make your job quicker, easier, and more accurate—it will also significantly benefit your technicians. Let’s see how. 5. Communicating the Maintenance Schedule Once the maintenance schedule has been created, the natural next step is to share it with your maintenance technicians. That way, everyone knows exactly what they’re responsible for and when each task needs to be completed. But aside from ensuring all critical maintenance tasks are completed on time, having an insight into the maintenance schedule benefits your technicians, too. Just ask Tim Newman, maintenance manager at Simmons Foods, a supplier of poultry, pet, and animal nutrition products. Illustration: WorkTrek / Quote: Reliable Plant Having access to the maintenance schedule not only helps your technicians prepare for upcoming tasks but also boosts accountability and motivates them to meet deadlines. The way we see it, making sure that your team has easy access to information about upcoming tasks is key. Just like you don’t want to have to rifle through mountains of potentially outdated paperwork to check if that one tech with HVAC certification is available, your technicians don’t want to struggle to find out what their next task is. Yet, this used to be the case at KONE, a global leader in providing and maintaining elevators, escalators, and automatic building doors. Risto Alaluusua, formerly a lift technician and currently an inspection specialist, recalls the way things worked when he first started at KONE. “I have been with KONE for 25 years, and I remember having to visit the office to find out what was happening.”  Nowadays, he explains, things are very different. Illustration: WorkTrek / Quote: KONE With the rise of CMMS, sharing the maintenance schedule with the relevant team members is easier than ever. WorkTrek, for instance, comes with a mobile app that lets your technicians log in and check what tasks they’ve been assigned to from anywhere, at any time. Source: WorkTrek And our users love it, as evidenced by reviews like the one below: “The mobile application is a great tool for our field workers, it allows them to access and manage their tasks on-the-go.” Overall, communicating the maintenance schedule to your team in a timely manner is crucial for ensuring that all tasks are completed according to plan. And technology like CMMS is there to take that to the next level. 6. Continuously Refining the Scheduling Process The last step of the maintenance scheduling process actually occurs after maintenance has been completed. Of course, we’re talking about improving the scheduling process itself. Even with the help of maintenance management solutions, creating a schedule that works perfectly every single time is pretty much an impossible feat. For example, an unexpected machine breakdown can shift maintenance timelines and increase the workload for some of your technicians. And while consistently documenting and reviewing maintenance activities can help you identify any such patterns and improve the scheduling process, this is not the end. If you truly want to refine the way you schedule maintenance tasks, why not talk directly to the people who complete them? Below are some of the questions that you can ask them to identify potential issues and gaps in your scheduling process. Source: WorkTrek Your maintenance technicians are in the thick of it every day, so any feedback you gather from them will be invaluable. Let’s say you’ve noticed that your technicians aren’t completing some of the maintenance tasks within the timeframes you’ve allotted for them. This, naturally, snowballs and leads to unwanted production delays. Instead of struggling to figure out why that’s the case—and potentially coming to the wrong conclusion—simply ask your technicians for their insights. That way, you’re opening up the conversation and creating a space where they’ll feel comfortable speaking up going forward. Consequently, you’ll be able to promptly address the timeframe issue, set more realistic expectations for production, and prevent future delays. Conclusion And with that, we conclude our step-by-step process to the maintenance scheduling. We’ve broken it down into 6 phases, provided tips on how to best tackle each one, and shared some interesting statistics and real-world examples to illustrate the dos and don’ts of it all. Hopefully, you feel inspired to refine the way you tackle maintenance scheduling—especially in terms of technology. Relying on a CMMS to help you with this important part of maintenance management is bound to streamline your workflows, increase operational efficiency, and decrease unwanted delays and equipment downtime. And what’s not to love about that?

Make your work easier.
Try for free.

Book a demo